No need to top up your account – returns to House of Fraser are FREE
Changed your mind about an online purchase from House of Fraser? With Parcel Motel you can easily return unwanted parcels by availing of free returns on online purchases from our retail partner House of Fraser (www.houseoffraser.co.uk). Happy shopping!
To return a parcel to House of Fraser, please follow the instructions below:
Sign in and choose ‘House of Fraser’
- Sign into your Parcel Motel account and choose ‘House of Fraser’ as the retailer you want to return to.
- Select the required locker size and confirm your parcel is less than 10 kgs.
Please remember: The largest parcel that Parcel Motel can take is 41 × 38 × 64cm so some House of Fraser items will not fit.
Print & Attach Label
- A return label with an access barcode will be emailed to you. You will need to scan this at the Parcel Motel so you must print it out.
- Pack up your return in its original packaging and attach the label from the Advice Note to the outside of the parcel. This is very important as it is scanned by us and this is how we know to return your parcel to House of Fraser for free. The advice note is inside your parcel detailing what you bought. The label looks like this:
Note: If you have lost or not received an advice note, please click here to print another label.
Scan & Confirm
- Take your parcel to your registered Parcel Motel location and tap “Send A Parcel” on the touch screen.
- Scan the Parcel Motel access barcode (this is different to the House of Fraser label) to open the locker. The barcode scanner on the Parcel Motel is located to the left below the touch screen and has a red flashing light.
- Hold the Parcel Motel barcode in front of the red scanning beam until you hear a beep and the door pops open. If you have difficulty scanning the barcode, please key in the number using the on-screen keypad.
- Place your parcel inside the open locker and ensure you close the door firmly and press ‘Confirm’ on the screen. We’ll confirm by text and email that we have received your parcel and you’ll be able to track your parcel in real time. Then we’ll do the rest!